Category Archives: Office

Outlook – Pressed backspace, where did my email go?

When you (accidently) press ‘backspace’ within Outlook you will see your highlighted email dissapear.

You will not find it in deleted items or even in restore deleted items, because it’s in your ‘Archive’ folder within your profile.

Find your ‘Archive’ folder and you will see the message you just pressed ‘backspace’ on.

Outlook 2016 – Upgrade in Progress

Recently i faced some Outlook 2016 functionality issues. It became impossible to sent / receive email.

In Outlook 2016 options there was a message ‘Upgrade in progress’ This could be there for days without any change.
Some websites are saying that opening Outlook in /safe mode is resolving the issue, this was not the case for me.

The solution for me was:

start -> run -> regedit
go to HKEY_CLASSES_ROOT\Installer\Components\F1291BD604B860441AB89E60BDEE0F9C
right click -> permissions
‘add’ the current user or ‘everyone’ and give it READ permissions.

Open Outlook 2016 and all should work fine.

Office 2013 – Slow in RDP / RDS

In a terminal server session (RDP / RDS) Outlook, or the whole Office 2013 suite seems very slow in comparison with Office 2010.

To workaround this issue you have to change your RDP-Display options to 16 or 24 bit (32bit is default).

To do this:
Open ‘remote desktop connection'(mstsc)
Choose ‘Show options’ -> Display -> and at Colors Choose ‘High Color 16bit’ or ‘True Color 24bit’.

Reconnect to your sessions and Office 2013 should be a lot faster.

Outlook – How to create pst files and move (mail) items.

To make sure your mailbox doesn’t grow too big at the mailserver a good way to save your mail items is to create a pst file.
Rather than exporting -> deleting -> and opening a .pst file which is an often used method you can more easily create a .pst file within Outlook.

Open Outlook
Choose -> New Items (Home Ribbon) -> More items -> Outlook Data File

Now you have to select a location where you would like to store your .pst file.

Type in a name and click Ok

You will now see your Inbox again, on the left side you will see the newly created .pst file.
In this .pst file you can create folders, and move mail items from your Inbox to this .pst file.

Outlook – Automatically save an outlook attachment to disk

If you want to automatically save an attachment to a folder on your computer/server do the following:

Open Outlook and open Microsoft Visual Basic for Applications (Alt + F11).
Expand the tree view on the left till you reach ThisOutlookSession, now right click on ThisOutlookSession and select insert -> module.

You will now get a blank window, copy and paste this code:

Public Sub saveAttachtoDisk (itm As Outlook.MailItem)
Dim objAtt As Outlook.Attachment
Dim saveFolder As String
saveFolder = "c:\temp\"
For Each objAtt In itm.Attachments
objAtt.SaveAsFile saveFolder & "\" & objAtt.DisplayName
Set objAtt = Nothing
End Sub

Change the ‘saveFolder’ to something you want.
Save and close the Visual Basic app.

Now you will need to create a rule in Outlook that launces this script when an email arrives.

Go to Tools -> Rules and alerts -> New rule and choose Check message when they arrive -> with attachment (for example) -> run a script, click script and select your newly created VB script. Click finish and sent an test email.

If nothing is happening you probably should change the macro settings in Outlook: In Outlook go to File -> Options -> Trust center -> Trust center settings -> Macro settings and select ‘Notifications for all macros’ and click Ok.

Restart Outlook, you will get a message that your newly created script is trying to make changes to Outlook, allow that and try to send a test message again!

I tested this in Outlook 2010.

Office 2010 – attachments are being blocked

When you try to open an attachment which came in a email you get the message ‘This file is damaged’ you need to do the following:

Open word / excel / powerpoint (whatever attachment you have)

# Open WORD -> file -> options -> trust center -> settings -> Protected View -> uncheck the 3 boxes.

Now restart outlook / office and try open your attachment again!

Outlook 2010 – Export folders to a .PST file

To export a folder or set of folders from Outlook 2010 you do the following:

1. Open Outlook and go to File -> Open -> Import
2. Choose ‘Export to a file’
3. Choose ‘Outlook data file (.pst)’
4. You will see the folderstructure of you Inbox, choose which folder(s) you wish to export and dont forget the option ‘Include subfolders’.
5. Give the location of where you want to save your Outlook data file. Dont overwrite any existing .pst files and give it a new name.
6. If disired choose a password and click ‘Ok’.

The export will now be started and you cant use Outlook during this process.

Outlook 2010 – Export folder(s) to a .pst file.

To export a folder(s) from Outlook 2010 do this:
Step 1: Open Outlook 2010 and go to File -> Open -> Import
Step 2: Choose ‘Export to a file’
Step 3: Choose ‘Outlook Data File (.pst)
Step 4: You will now get the see the folder structure of your mailbox, choose which folders you want to export and if needed select ‘Include subfolders’
Step 5: Give a location where the export saves the .pst file. And select, ‘Replace duplicates  with items exported’. Make sure you give the .pst a new name. Click Finish.
Step 6: If you want, you can give the .pst file a password.

The export is now running, you can’t use Outlook while it’s running.