Recently I came across some devices who can’t seem to open the new iPhone picture format .heic.
I found some sites stating that only Windows needs to be up to date 1903 or higher, but in some cases that still does not resolve this.
To resolve this you can install the ‘Video extensions from device manafacturer’ from the Microsoft store.
https://www.microsoft.com/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?rtc=1&activetab=pivot:overviewtab
After installation you should be able to open the .heic files.