Recently I had issues with enrolling Logitech teamsroom devices to Intune with errorcode 20030. The exact message was “Couldn’t enroll with Intune. Please try again, or contact your admin., 20030”.
I did a lot of troubleshooting and in the sign-in logs I could see the following errors:
– Sign-in error code 50199 Failure reason For security reasons, user confirmation is required for this request. Please repeat the request allowing user interaction.
– Additional Details This is not an error – this is an interrupt that triggers device authentication when required due to a Conditional Access policy or because the application or resource requested the device ID in a token. This code alone does not indicate a failure on your users part to sign in. The sign in logs may indicate that the device authentication challenge was passed succesfully or failed.
– Sign-in error code 50187 Failure reason Failed to perform device authentication.
After some hours or troubleshooting it seemed nothing helped, and the only thing I wanted to try was deleting the AOSP profiel and creating a new one, that did it and resolved the Intune 20030 error!
Hope this helps someone out.
On july 8th 2026, we observed we could not complete the sign-in process on any new or old MTR on Android devices, showing the same error message “Could´t enroll with Intune. Please try again, or contact your admin., 20030”
Can you tell if the fix of deleting the AOSP profile and creating a new one, did it cause any impact that end users would notice on those MTRoA systems that were already enrolled with the first profile?
Thank you in advance.
It had no impact on existing devices.
Thank you.
I see it is working again today without deleting and re-creating the AOSP profile.
I guess Microsoft has corrected whatever the cause was in their backend.