Monthly Archives: February 2013

Cant sync phone Microsoft Exchange ‘The connection to the server failed’

When you get this error you should see the following event in the event viewer on the Exchange server.
Event ID: 1008
Source: MSExchange ActiveSync

An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.

Make sure the user who is trying to connect with his phone has the option ‘Include inheritable permissions…’ checked on.
(Active directory -> right click the user -> properties -> security -> advanced -> ‘Include inheritable…’).

Note: If  you don’t see the option ‘Security’ go to Active directory -> view menu -> check ‘Advanced Features’.

OWA 2010 – Options button (“Sorry! Access denied”)

OWA 2010 – Options button (“Sorry! Access denied”)

When you get the above error message, you have a problem that the user doesnt has an ‘Default Role Assignment Policy’.
You can check this by logging in to the exchange server and open the Exchange Shell, then type: Get-mailbox “user” | fl RoleAssignmentPolicy.
If nothging appears after ‘RoleAssignmentPolicy’ do the following:

#1 Open Exchange management console
#2 Go to ‘Toolbox’
#3 Open ‘Role Based Acces Control (RBAC) User Editor
#4 Log in with Administrator
#5 Go to ‘Mailboxes’ and dubbleclick the user you want to edit.
#6 Unfold ‘Mailbox Settings’ and choose ‘Default Role Assignment Policy’

Now log in to /owa again and try the Options button!

Windows 2008 – Remote control session failed (ID xx)

Session (ID xx) remote control failed. (Error 5 – access is denied)

When you recieve the above error in a Windows 2008 Terminal server environment you need to disable UAC.

You disable UAC by doing the following:
Start -> Control panel -> user accounts -> change user account settings -> now move it to the lowest point and reboot the server.

Windows Terminal Server – Internet explorer wont work (or very slow) after Flash is installed.

To fix this error you have to do the following:

#1 Log on to the server as Administrator.
#2 Download flash uninstaller: and run it, if necesarry reboot.
#3 Download and install flash player.
#4 Start regedit and locate the following keys:

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540 000}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540 000}

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-4445535 40000}

#5 For each key / folder do the following:
Rightclick and click permissions, remove ‘everyone’ from the list and click on ‘Advanced’, click on ‘Replace permissions on child objects’ then click ‘Ok’ and ‘Yes’ on the security window and then ‘Apply’.
Now add ‘Everyone’ and give ‘read’ permission, then click on advanced and click on the ‘Replace permissions on all child objects’ again and click ‘Ok’ and ‘Yes’ at the security window and then ‘Ok’.
Repeat this for all the 3 keys.

right click the key select permissions, select everyone and remove before clicking apply select the Advanced button and click the Replace permissions on all child objects, click Ok then Yes on the security window then Apply. Now Add everyone and click on Read then Advance button and click the Replace permissions on all child objects, click Ok then Yes on the security window then Ok. Now repeat on the next 2 keys. (By clicking Read then Advanced it selects a few other permissions so please do it this way)

#6 Log in with a ‘normal’ user and Internet Explorer should as it should again!